Support Policy Page

Support Policy

1. Introduction

At Bidhut.lk, we are committed to providing the best customer support experience. This policy outlines our support services, response times, and how you can get in touch with us.

2. Support Availability

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed

3. Support Channels
Email: hello@bidhut.lk
Phone: +94 701 930 930
Live Chat: Available on our website during business hours
Social Media: Facebook & WhatsApp Support

4. Types of Support Provided

• Order Inquiries & Tracking

• Payment & Billing Issues

• Product Information & Recommendations

• Technical Support for Purchased Products

• Warranty & Return Inquiries

• General Customer Assistance

• Email: 24-48 hours

• Live Chat & Phone: Immediate during business hours

• Social Media: 24 hours

• Customers must provide proof of purchase.

• Warranty claims must comply with the manufacturer’s terms.

• Repairs and replacements are subject to product conditions and warranty policies.

At Bidhut.lk, we are committed to providing the best customer support experience. This policy outlines our support services, response times, and how you can get in touch with us.

Our support team is available during the following hours:

We offer support through multiple channels to assist you:

We provide assistance with:

We strive to respond to all queries within:

For products covered under warranty:

Refer to our Return & Refund Policy for details on product returns, exchanges, and refund processing.

If your issue is not resolved within the standard response time, you can escalate your request by emailing [email protected] with the subject line "Urgent: Support Escalation".

Bidhut.lk reserves the right to modify this support policy at any time. Any changes will be updated on our website.

For further assistance, please contact us. We are happy to help!